Why Did I Deposit Funds, but the Credited Amount Is Lower?

Modified on Wed, 12 Feb at 11:37 AM

✅ Your deposit amount may be lower due to VAT charges.


Why It Happens:


1️⃣ If your KYC profile does not include a valid VAT number, a 21% tax charge is applied.


2️⃣ This deduction is made automatically during the deposit process.


How to Avoid VAT Charges:

  • Enter a valid VAT number when completing your KYC profile to be exempt from the 21% tax.
  • If you forgot to enter your VAT number, update your profile and contact support for assistance.

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